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Many original equipment manufacturers (OEMs) are relying on an electronic manufacturing services (EMS) provider for after-market support. This relationship ensures long-term support for the product, as well as satisfaction on the product’s performance. ICS is a proven partner for OEMs offering manufacturing expertise, integrated services, and solutions to support the entire product lifecycle.

Offering one of the most highly developed after-market service programs in the EMS industry, ICS can work with you to develop the ideal solution for your unique requirements. Our after-market service offering includes:

• Call center and technical support

• Reverse logistics

• Advanced exchange

• Repair and refurbishment

• Failure analysis

• Component refurbishment

• Product upgrades

• Warranty management

• End-of-life management

• Disposal services

Whether you need assistance with materials management, order fulfillment, customer care, receipt processing, testing, repair services, or end-of-life support, we have the skills required to provide you with comprehensive, end-to-end product lifecycle solutions. Our services enable you to focus your internal resources on continued new product development, allowing you to deliver standardized, best-in-class after-market services to your customers.

Interested in discussing what we can do for you? Click here.